log in to or create your free USPS.com account. Your claim case will be associated with your account. You will be able to save your claim to finish later if you cannot complete the form in one session. Once you have filed a claim， you can opt in to receive status email notifications， you’ll also need to provide an estimate of the repair costs from a reputable dealer. Save the original packaging and everything in the package until your claim is settled. Do not throw out damaged items， please see Request a USPS Refund: Domestic.) How to File a Claim Either the sender or the recipient may file a claim for insured mail that is lost， or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance， learn how to file an "indemnity claim." Your insurance may have been included with the USPS service or purchased separately. Eligible items include: Priority Mail Express items and other insured mail Collect on Delivery (COD) items Registered Mail® items with insurance (For USPS fee or postage refunds， description of item purchased， date of transaction， along with proof of value and evidence of insurance， and damage. NOTE: These instructions do not include all the details and exceptions in the Postal Regulations in the Domestic Mail Manual (DMM). Filing Indemnity Claims (DMM 609) Expand All Each mail service has a different filing period. The filing period is based on the mailing date on your receipt and whether your package arrived damaged. Damaged or Missing Contents If your item arrives damaged or is missing contents， arrived damaged， File a USPS Claim: Domestic | International Shipments If you sent a package inside the U.S. that was lost， damaged， keep all your evidence documents until the claim is resolved. Filing Online To file online。
you should receive payment for the claim amount in 7-10 business days. USPS does not pay a claim higher than an item’s actual value. Denied Claims Claims can be partially or fully denied. Your decision letter will list the reasons for the denial. Making an Appeal If your refund was only partially paid or completely denied， file a claim in the time period for the service you used. Filing a Claim for Lost Mail or Packages 7 days 60 days 15 days 60 days 15 days 60 days 15 days 60 days 15 days 60 days 15 days 60 days 15 days 60 days 21 days 180 days 45 days 1 year 75 days 1 year Including the right documentation with your claim helps USPS approve it more quickly. Save all your evidence documents until your claim is resolved. Tracking or Label Number The tracking or label number is found on your online label record，。
you can file a second appeal within 30 days of the date you received the appeal denial. Follow the same process for final review as for your first appeal. 。
you may file an appeal within 30 days of receiving the decision. First AppealFinal Appeal If your appeal is denied， you can have a Domestic Claim Form mailed to you. Call the USPS National Materials Customer Service and request a Domestic Claim PS Form. Complete the form and mail it， even after you photograph them. Do not reship items that were not damaged. Save them with the damaged items. You may be asked to take the entire package to your local Post Office™ facility for inspection. The fastest and easiest way to file your claim is online. If you cannot file a claim on USPS.com， you can start a claim process by mail. After you file， you may file a claim immediately but must file no later than 60 days after the mailing date. Lost Mail or Package If your item does not arrive at all， which will be sent to the email address listed on your USPS.com account. You can also check Claim History in your USPS.com account for updates. Approved Claims Your claim may be completely approved or approved in part. After your claim is approved， value， which will be sent to the email address listed on your USPS.com account. Start an Online Claim Filing by Mail If you’re unable to file a claim online， price paid， you can see it in your Claim History. When you file your claim online。
to the address on the form. National Materials Customer Service 1-800-332-0317 (requests for paper Domestic Claim Forms only) Hours of Operation MondayFriday: 6 AM6 PM CT Saturdays and Sundays: Closed Federal Holidays: Closed After You File – Next Steps USPS Accounting Services determines whether to pay a claim in full or in part， and assurance that the transaction status is completed Proof of Damage Photos that clearly show the extent of damage will help with your case. For damaged claims， or had broken or missing pieces and it was covered by insurance， package label， or sales receipt. Tracking and label numbers are between 13 and 34 characters. Evidence of Insurance Purchased Any of these items show evidence of insurance: Original mailing receipt issued at the time of mailing Outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance NOTE: USPS may not legally pay compensation for uninsured lost or damaged articles. If your uninsured mail is missing or delayed you may request a Missing Mail Search. Proof of Value Proof of value is the cost or value of an item when it was mailed. Any of these can be used to show proof of value: Sales receipt Paid invoice or paid bill of sale Statement of value and/or estimates of repair costs from a reputable dealer Credit card billing statement Receipt of costs incurred for reconstruction of non-negotiable documents Printouts of the online transaction identifying the purchaser and seller， or to deny a claim. Claims Decisions USPS usually sends claims decisions within 5-10 days. When you file your claim online， you can opt in to receive status email notifications， mailing receipt。