so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.44 Release date 05/24/2022 Added: Reporting in [Display Panel Info] for privacy screen settings in section Panel State. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， but bad for some investigations where those tools maybe required. Added: EC Shutdown logs to ZBook Power G7 Mobile Workstation， we log the Powershell path in the registry as well. Fixed HPDockAccessoryWMI was not working on some docks. We implemented the latest version of the WMI provider to correct this. Fixed If HPDockAccessoryWMI fails， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.35 Release date 03/16/2022 Added: Updated smartctl to the latest 7.3 release. Fixed: Exceptions we were getting in smartctl under [Storage Devices] Fixed: Exceptions that were preventing the thermal logs from providing data in the CSV file and one log file. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now。
and SystemGuard [DeviceGuard Scenarios SystemGuard] reporting in the registry keys collected. Added: [Crash Dump Settings] registry key in the registry keys collected. Added: Thermal event codes in the parsed event logs for ungraceful shutdowns. Updated: Updated Smartctl to use the latest build 7.2. VERSION 4.0.0.8 Release date 10/28/2021 Fixed: Auto-updater code will work going forward. If you have an older version update to this build as a minimum. VERSION 4.0.0.6 Release date 10/28/2021 Added: System Event ID 1001 Bugcheck is now reported in the ungraceful shutdowns with the bugcheck number. VERSION 4.0.0.5 Release date 10/28/2021 Added: Removed the DeviceGuard enable block for Read/Write Everything. If RWE hangs on some machines we may have to block for them as needed. Added: Enhanced EC shutdown reporting support. VERSION 4.0.0.4 Release date 10/28/2021 Added: Close box to the HPRC Auto-upload box. Fixed: DriverStore was not reporting， you may have to launch ImageDiags again to run it on this build. VERSION 4.0.0.28 Release date 01/04/2022 Added [Time Service] Section to assist in troubleshooting Windows time service and clock synchronization issues. There are two parts to this section. Win32 Time functions， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.28 Release date 10/15/2025 Fixed: Issue with sleep mode interrupting ImageDiags 5.0 when running. Everything else should match ImageDiags 4.0.1.04 functionality except for known issues below. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so we now provide you both results. HPIA results should be your primary tool for image validation! SDM is not maintained and may not be accurate。
so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.47 Release date 08/07/2022 Added: Check for HP.COM for latest deliverables from our web site in section [Support from HP Site]. This should support consumer products also， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 5.0.0.34 Release date 04/23/2026 Updated: HP Image Assistant (HPIA) from version 5.3.3 to 5.3.5. Updated: PowerShell-based HPIA Analyzer script. Updated: CMSL to version 1.8.6. Updated: Poly data collection to include “Lens Control Service” logs. Added: [Provisioning Package] report as a subreport under [Application Info]. Added: [Universal Serial Bus] section with linked reports. Added: [PCI Device Inventory] reports under [WINDOWS DEVICES AND DRIVERS] as a linked report. Added: HP SureStart HTML report to [HP SURESTART LOGS]. Added: Windows 11 25H2 support to Dock_Checker， and may hang the system on zip in some instances. If you observe this close the editor manually and it should complete succcessfully. VERSION 4.0.0.96 Release date 06/20/2025 Enhanced: Audio section to include subsections for [Realtek Audio Driver Details]， BIOSConfigUtility to version 4.0.33.1， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.7 Release date 01/05/2026 Added: Polylogs in the System Logs\PolyLog folder. Added: LogiSync logs in the System Logs\LogiSync folder. Added: [MS QFEs Installed] sub section [TPM] to report the TPMDriverReadAfterWriteCount regkey details. Added: Win10 25H2 support to the CVEChecker. Enhanced: Unified Communications to support newer MTR devices. Updated: Powershell HPIA_Analyzer 3.01.06. Updated: HP Battery Test to version 1.19.0.0. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
we need to collect the logs it leaves behind so we can analyze the cause of the issue. VERSION 4.0.0.16 Release date 10/28/2021 Added: Thermal logging added and collected in folder \ThermalLogs as ThermalLog.csv and ThermalLog.log. This reports temperatures on unit while ImageDiags was running， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.39 Release date 04/07/2022 Added: SCCM client logs are located in System Logs\SCCMLogs. Added: Enhanced support for HP Presence in [Unified Communications] section. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now。
so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.55 Release date 01/04/2023 Updated: FWCheckerTool for HP Thunderbolt Dock G4. Added: Performance improvements around hp.com check. Known Issues: FWCheckerTool may report no dock detected for the HP USB-C G5 Essential dock; however，。
including updated dock firmware versions. Added: FVE Logs] Secure Boot and Bootloader Details to "Collect Logs". Added: support for collecting log files with a .off extension. Fixed: Missing application version in the Windows title bar. Fixed: An issue preventing CMSL installation on a clean install. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.43 Release date 05/18/2022 Added: HP Image Assistant version 5.1.5. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now，HP Thunderbolt Dock G4， and event 817 in the Bitlocker event logs. Updated: HP Battery Check to use the latest release 1.17.8.0. VERSION 4.0.0.19 Release date 10/28/2021 Added: MeasuredBoot logs collected for Recommended collections to assist with Bitlocker Recovery Screen investigations. Added: Enhanced EC Shutdown logs to support some EliteDesk 800DM and 705DM products. VERSION 4.0.0.18 Release date 10/28/2021 Fixed: Audio error that showed up recently in the audio report. Fixed: Event Logs not being collected properly for recommended reports. VERSION 4.0.0.17 Release date 10/28/2021 Added: Detection logic for another vendor blocking RWE， and also the fan speeds doing readings approximately every 15 seconds. Added: Added Powerslider registry key settings in the Collect Logs section. Added: Increased the duration for batteryreport to 14 days， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.10 Release date 06/06/2026 Updated: Modification of SureStart Report to include BIOS history and DMA changes. Updated: Reduced PolyLogs collection payload. Updated: ETDUSBBandwidth tool.. Fixed: Issues in MeasuredBootLogs and added UEFI details to FVE logs. Fixed: Bug fix for Network (NETSH WLAN Report) when it was missing. Known Issues: We have seen on Win25H2 some powershell errors that will be addressed in a future build. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， it should be reported correctly at the bottom of the [Docking Station Devices] section. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.34 Release date 03/15/2022 Added: Fix around programs that block RWE from running successfully are now handled more consistently. You may see 1 or 2popups but it should go away after that rather than keep popping up repeatedly. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.42 Release date 05/06/2022 Added: [Advanced_NetworkProperties] added as a sub-section under [Network Settings] to make it easier to review advanced properties. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， and the duration for sleepstudy report for 28 days. Fixed: Scenario where VCPCodeTester.log file was being left behind after we ran. VERSION 4.0.0.15 Release date 10/28/2021 Updated: Reduced IDR runtime seen on some machines observed as a bottleneck around Collecting files and the ROISCAN check. Updated: Improved the timestamp logging to be more user friendly. VERSION 4.0.0.14 Release date 10/28/2021 Updated: Enhanced the Microsoft QFE report in section "MS QFEs Installed." . Fixed: Full collection issue addressed so SDMCache folder is only collected with full collection for Ivanti/Landesk collection. Since full collection feature for engineering reports was broken and always running， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.9 Release date 04/23/2026 Updated: HP Image Assistant (HPIA) from version 5.3.3 to 5.3.5. Updated: PowerShell-based HPIA Analyzer script. Updated: CMSL to version 1.8.6. Updated: Poly data collection to include “Lens Control Service” logs. Added: [Provisioning Package] report as a subreport under [Application Info]. Added: [Universal Serial Bus] section with linked reports. Added: [PCI Device Inventory] reports under [Windows devices and drivers] as a linked report. Added: HP SureStart HTML report to [HP SureStart Logs]. Added: Windows 11 25H2 support to Dock_Checker， HP Elite USB-C Hub， but it can be helpful in identifying things that are not called out by HPIA that require CVA detection methods today. Added: Devlogs folder which includes ToolBenchmarks file we use primarily to identify bottlenecks in IDR4 and how long each tool takes to complete. VERSION 4.0.0.2 Release date 10/28/2021 Added: Multi-threaded support so the tool should run much faster on most machines. High CPU utilization is anticipated while its running. VERSION 4.0.0.1 Release date 10/28/2021 Added: HPRC upload now has a progress bar also. VERSION 4.0.0.0 Release date 10/28/2021 Added: Enhanced Checkpoint Full Disk Encryption to report if its running bootmgfw or bcdboot mode. VERSION 3.0.0.70 Release date 07/16/2021 Updated build of HPIA to use the current release version 5.1.2. VERSION 3.0.0.69 Release date 05/21/2021 Updated build of HPIA to use the current release version 5.1.1. Added Collection of bootstat.dat to the Operating system folder. VERSION 3.0.0.68 Release date 05/06/2021 Updated build of HPIA to use the current release version 5.1.0. Added Collection for IntelXMM7360 WWAN for winihvril_configuration.xml from the installer package and windows. Added Registry key for Windows Media Foundation platform for camera investigations. Added Registry key for Windows Update settings for troubleshooting Windows update issues. Cleaned up some of the registry export settings that were not working correctly. Improved the readability of the Security Info headers around some third party encryption providers. VERSION 3.0.0.67 Release date 04/16/2021 Added Updated the HPDockWMIProvider to use the latest release. Added Checkpoint Full Disk encryption check to determine if system is in Bootmgfw mode or BCDBoot mode. VERSION 3.0.0.66 Release date 03/02/2021 Added HP Image Assistant 5.0.4 to ImageDiags. VERSION 3.0.0.65 Release date 2/21/2021 Added instructions on how to run the tool from CMD line on the license page to workaround the GUI issue on lower resolution screens. Improved HP preinstall image logging by adding c:\recovery folder as well as the Osit\snt files from system.sav. Hidden hardware devices are now reported in [Windows devices and drivers] under the subsection [Unconnected (hidden) Devices] Better BitLocker reporting by trying to include the BitLocker event log， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 5.0.0.35 Release date 06/06/2026 Updated: Modification of SureStart Report to include BIOS history and DMA changes. Updated: Reduced PolyLogs collection payload. Updated: ETDUSBBandwidth tool. Added: extended UEFI detail collection within FVE logs.. Fixed: Bug fix for Network (NETSH WLAN Report) when it was missing. Fixed: Fixed problem where IDR 5.x would sometimes fail to run. Known Issues: We have seen on Win25H2 some powershell errors that will be addressed in a future build. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.29 Release date 10/30/2025 Added: CMSL 1.8.5. Added: [HP Warranty Info] in [Computer]. Added: HyperLink for Display Panel. Enhanced: Efi.log so it no longer requires a script。
if there are several dumps on the machine it may take around 10 minutes or more to complete the dump analysis with this change. Added: For fast and Light collection we also added the [Event Logs Significant Entries] section which is also important for fast triage. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， but hopefully the next auto-update should work seemlessly. After the auto-update completes， or observations to be captured in IDR.html and IDR.log file.This is helpful for annotating different runs of ImageDiags when testing or trying to capture problems for analysis by HP.The notes are visible under Collection Type in the top of the log or html file.Notes can also be passed in when run silently with the command line switch IMGNOTES if desireable. Added latest build of HPIA Version 5.1.4. Added ThermalLog.csv and Thermallog_New.log adds Celsius and Farhenheit numbers for easier reading. Added Edge Version details to [Web Browser Information] section. Known Issues: Exception sometimes is thrown around Edge Browser extension code which is under investigation. VERSION 4.0.0.24 Release date 12/07/2021 Added DISM /online /get-packages /format:table to "MS QFEs Installed" section for enhanced reporting of changes. Added Reliability Records summary report to "Event Logs Significant Entries" section. VERSION 4.0.0.23 Release date 11/24/2021 Added TpmTool gatherer functionality where supported which is from 20H1 (2003) build 19041 and forward. Fixed WMIC errors on newer builds of Windows 10 21H1 and Windows 11 where the WMIC console tool has been deprecated. Fixed exception around Windows update library calls that occur on some systems. VERSION 4.0.0.22 Release date 11/05/2021 Added client MIK folder log collection to the MIK folder for machines that are deployed with our MIK. Fixes from 4.0.0.21 in public release. VERSION 4.0.0.21 Release date 11/03/2021 Fix to address folder cleanup when run remotely with redirected folder output.This was not a public release beyond the customer that reported it. Fix to address some scenarios where ImageDiags would terminate and fail to zip up at the end. VERSION 4.0.0.20 Release date 11/01/2021 Added: Parsing for System Event IDs 161 so we can tell if a BSOD occurred and the dump file was not created. If we see a 161 without 1001 that can be indicative that a dump file was not created after a BSOD. Added: Parsing for Enhanced Bitlocker recovery reporting for 24652 events in the System.event log， or output in the main logs in this section. Known Issues: FWCheckerTool may report no dock detected for the HP USB-C G5 Essential dock; however， it should be reported correctly at the bottom of the [Docking Station Devices] section. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
and enhanced it to also pull the BIOS update logs from the EFI partition located in folder System Logs\MeasuredBoot_FVE. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.25 Release date 08/25/2025 Updated: Powershell HPIA analyzer script to the latest version. Updated: CPU specification link for AMD， and the settings in the registry. Refer to the sub-section links in the [Time Service] section for them. Added the HP_DockAccessoryWMIProvider.log file to the dock folder in zip when there are no errors encountered. VERSION 4.0.0.27 Release date 01/03/2022 Fixed ImageDiags Auto-update sometimes not launching properly when a new version releases and an Auto update occurs. Fixed Implemented a more complete fix for Edge Extension error in [Web Browser Information] as we were still seeing some failures. Fixed error handling around Reliability Records and Event Log parsing. Sometimes Reliability Records can fail， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.4 Release date 10/15/2025 Fixed: Problem running ImageDiags 4 from a powershell script with the silent switch. Fixed: Problem with [Diskspd Disk Benchmarks] not running on ARM CPUs. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， HP ImageAssistant to version 5.1.7. Added: FWCheckerTool for Docks and some docking monitors. Added: SN Repository and PartSurfer links to [Computer] Section. Fixed: Dock detection， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.56 Release date 01/24/2023 Updated: Added detection logic so Windows update history webpage will only be shown for the OS that is installed on the machine (ie Win10 or Win11). Added: Realtek Audio reporting enhancement in [Audio Devices] section. Refer to RADDump.log， HP USB-C Mini-Dock， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.38 Release date 04/05/2022 Fixed: Hang that was seen on some computers during the [Application Info] part of the collection. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， so user will be able to know which tools are running. Fixed: Problem where CMSL was not being installed on a clean system. Fixed: Windows title version issue was missing and has been corrected. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.24 Release date 08/05/2025 Fixed: [Support from HP Site] should work in most instances now. Updated: Dock_Checker script for current FW versions on older docks. Everything else should match ImageDiags 4.0.0.99 functionality except for known issues below. Known Issues: We are aware that Group Policy Editor may not close out， most things are collected in recommended now to avoid changes in behavior from how it was working. VERSION 4.0.0.12 Release date 10/28/2021 Added: HPIA version 5.1.3 is now included which includes Windows 11 support. Added: The HTML report is organized better now. After the first six sections everything is in Alphabetical order to make it easier to find and navigate. Added: Ivanti log collection for troubleshooting install errors with Ivanti / Landesk clients. ProgramData\Landesk\Logs will be in the System Logs\Ivanti folder. If Full collection is selected。
it may fail on this build， HP ImageDiags DESCRIPTION: HP ImageDiags is a tool designed to help HP Support diagnose customer problems more easily. IDR 5.x UserGuide IDR 4.x UserGuide VersionDateOSDescriptionDownload LinkSHA256 Hash 5.0.0.36 08/13/2026 Windows 10 or Windows 11 ImageDiags 5.x https://ftp.hp.com/pub/idr/ImageDiags5/ImageDiags.exe E888E24A8014AE1C12B4CAF85A796C398287F8D0BA6CD87B2C7FEE1A267D0124 4.0.1.11 08/13/2026 Windows 10 or Windows 11 ImageDiags 4.x https://ftp.hp.com/pub/idr/ImageDiags4/ImageDiags.exe 030F1487B1E78D8B0498FDC8E731BB8AC6C11370D9B10492ED35D36B58AF8234 1.5.0.0 08/13/2026 Windows 10 or Windows 11 ImageDiags Report Viewer https://ftp.hp.com/pub/idr/IDRViewer/IDRViewer.exe 4AD468DDE6EE087B945B93BF21106AE256B3C545E81658C6AFB599D8D9670C87 VERSION 5.0.0.36 Release date 08/13/2026 Updated: Enhanced Panther and Rollback log collection for Windows in place upgrades and windows upgrade rollbacks. Updated: CMSL Autoupdates from the HP public cloud link. Updated: HP ImageAssistant updated to the latest version which is 5.3.6. Added: HP AI Companion logs to HPCompanion folder. Added: Regkey additions for HP App. Fixed: Fixed the security check and vulnerability issue reported recently. Fixed: Fixed the No Port issue reported by some customers. Known Issues: We have seen on Win25H2 some powershell errors that will be addressed in a future build. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.02 Release date 09/05/2025 Enhanced: [Storage] [DBX Info with Powershell] to report KEK， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.8 Release date 02/12/2026 Added: Startup Details to Application Information as a sub report to show things that will start automatically at startup. This creates an HTML and CSV report in the APPINFO folder. Enhanced: Automation testing for Non-HP components. Updated: HP Battery Test to version 1.20.0.0. Updated: HP HTML EDID Reader Version 1.7. Fixed: Bug for USB-Connected Audio or video devices malfunction when connected to specific devices. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， and whoever the vendor is if its an OEM BIOS Added: Detection logic for Windows Defender running on a unit. If we find Windows Defender active， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.23 Release date 07/30/2025 Added: NetIPInterface to [Network Settings] as subsection [NetIPInterface]. Enhanced: Dump analysis script. Enhanced: Timeout for API call from GUI side. Enhanced: CMD line execution. Everything else should match ImageDiags 4.0.0.98 functionality except for known issues below. Known Issues: We are aware that Group Policy Editor may not close out， and HP USB-C Travel Hub G2. Added: NETSH wlan show wlanreport in the [Network Settings] section. Added: NCSI (Network Connectivity Status Indicator registry keys. These registry files also reside in the System Logs\NCSI folder， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.53 Release date 11/14/2022 Added: HP USB-C to RJ45 Adapter Rev. C detection support. Added: CrystalDiskInfo report in [Storage Devices] section to enhance storage reporting. Added: In [Windows devices and drivers] added a sub-section [Device Driver Problems] to make it easier to spot devices that have a yellow bang in device manager， and added CPU spec link for Qualcomm. Updated: Raddump version to the latest one. Updated: Added Language changes for NetSH so output should be in English. Fixed: Display Panel Info tool error for Video info section. Fixed: Skipping if language is not English in SSL setting. Fixed: Zip related issue. Everything else should match ImageDiags 4.0.1.01 functionality except for known issues below. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
HP USB-C Travel Hub， and may hang the system on zip in some instances. If you observe this close the editor manually and it should complete succcessfully. VERSION 4.0.0.99 Release date 08/04/2025 Fixed: [Support from HP Site] should work in most instances now. Updated: Dock_Checker script for current FW versions on older docks. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
or that have an error reported. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.33 Release date 03/09/2022 Added: Win32 Product Application Info as sub section under [Application Info] to enhance app install reporting. Added: hpqlog for appdata and also for ProgramData for enhanced reporting around HP apps. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.26 Release date 09/02/2025 Enhanced: [Storage] [DBX Info with Powershell] to report KEK， and D. Also added support for the G2 version Rev. A in [Docking Station Devices]. Fixed: Some intermittent scenarios where we failed to get an hp.com report on some systems. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so that RJ45 dongles no longer get reported instead of some docks. Known Issues: FWCheckerTool may report no dock detected for the HP USB-C G5 Essential dock; however， and will attempt to report the latest deliverables on hp.com to what is on the machine. Added: CVE Checker report for commercial products. This is located in Powershell reports in the [CVE Checker] Subsection. This report will show any HP softpaqs that are missing on device that contain known CVE (Security) fixes. Fixed: Scenario we saw where running silently failed to collect log files. Fixed: Scenario where Windows update check would not run due to DisableDualScan registry setting. We now report that registry key status if blocked. Fixed: SureStart and EC Shutdown logs are only executed on HP Core BIOS systems by design as they are not supported on an OEM BIOS. Fixed: Read/Write Everything Windows 11 popup is handled. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.00 Release date 08/15/2025 Updated: Powershell HPIA analyzer script to the latest version. Updated: CPU specification link for AMD， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.31 Release date 02/08/2022 Fixed: Enhanced Antivirus detection around Read/Write Everything. Sometimes we were being blocked when we didn't need to be. Added: First attempt at an experimental HPSA report using the HP Software Update Delivery Framework (SUDF) Interface. This is intended to give a HPSAlike report for consumer products. Today this only reports what the service thinks the latest components are. This report is NOT doing any real checks against what is actually installed on the system and if its the latest version or not. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.40 Release date 04/28/2022 Added: /silent switch will now skip any tools that do not support silent execution. This can be good for IT Admins， Credential Guard [DeviceGuard Scenarios CredentialGuard]， so we will skip this part for vendors that don't let us run. Added: Fix for ImageDiags sometimes failing to complete and not creating a zip file. If we continue to see failures， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 5.0.0.32 Release date 02/12/2026 Added: Startup Details to Application Information as a sub report to show things that will start automatically at startup. This creates an HTML and CSV report in the APPINFO folder. Added: Fallback to Chrome browser if Microsoft Edge is not present on computer. This is important for some older Win10 IOT builds where Edge may not be installed or on computers without MS Edge. Updated: HP Battery Test to version 1.20.0.0. Updated: HP HTML EDID Reader Version 1.7. Fixed: Bug for USB-Connected Audio or video devices malfunction when connected to specific devices. Fixed: Fixed browser issue (Cancel and Exit button) for both browsers Edge and Chrome. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.31 Release date 01/05/2026 Added: Polylogs in the System Logs\PolyLog folder. Added: LogiSync logs in the System Logs\LogiSync folder. Added: [MS QFEs Installed] sub section [TPM] to report the TPMDriverReadAfterWriteCount regkey details. Added: Win10 25H2 support to the CVEChecker. Enhanced: Unified Communications to support newer MTR devices. Updated: Powershell HPIA_Analyzer 3.01.06. Updated: HP Battery Test to version 1.19.0.0. Everything else should match ImageDiags 4.0.1.07 functionality except for known issues below. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.11 Release date 08/13/2026 Updated: Enhanced Panther and Rollback log collection for Windows in place upgrades and windows upgrade rollbacks. Updated: CMSL Autoupdates from the HP public cloud link. Added: HP AI Companion logs to HPCompanion folder. Added: Regkey additions for HP App. Known Issues: We have seen on Win25H2 some powershell errors that will be addressed in a future build. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.49 Release date 08/30/2022 Enhanced: Driver reporting in section [Support from HP Site] for machines with short marketing names or Win10 X64 OS choices. Added: .NET Framework versions present in [Application Info] in sub-section [.NET Framework Version Details Info] Added: Additional Windows 11 update history link near UBR reporting. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.41 Release date 04/30/2022 Fixed: Intermittent condition where HP Softpaq Download manager sometimes would take a very long time to complete. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now。
so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 4.0.0.98 Release date 07/27/2025 Added: NetIPInterface to [Network Settings] as subsection [NetIPInterface]. Enhanced: Dump analysis script. Enhanced: Automation support for testing and added cmd line options for collection types. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com，so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.30 Release date 01/19/2022 Added Chassis Type to [Computer] section.. Enhanced EC Shutdown logs to support more products. VERSION 4.0.0.29 Release date 01/05/2022 Fixed typo on Recommended collection in log. Enhanced Auto-Update logic to try to correct the scenario where Auto-update was still failing to launch ImageDiags after an update. Note: Because this code is executing the previous build。
Read/Write Everything will not be run because Windows defender blocks it from running properly. VERSION 4.0.0.10 Release date 10/28/2021 Added: Feature to allow customers to specify a network share for ImageDiags to output the zip file on running it. This can be specified as a Command switch on the command line as NTPATH:\\MyShare\MyFolder Note: NOUI is a mandatory switch required in order to use NTPATH VERSION 4.0.0.9 Release date 10/28/2021 Added: Better DeviceGuard [DeviceGaurd Scenarios]， and that has been corrected. Fixed: Some registry exports that were failing. VERSION 4.0.0.3 Release date 10/28/2021 Added: SDM is run automatically now for any selection. We were running it before but not including the results if HPIA ran successfully， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.5 Release date 10/30/2025 Added: CMSL 1.8.5. Added: [HP Warranty Info] in [Computer]. Added: HTML link for [Diskspd Disk Benchmarks] in [Powershell reports]. Changed: WEX enrollment reference to its proper name WXP Enrollment. Fixed: HP Sign certificate on PythonHPApp5.exe we run. Enhanced: Efi.log so it no longer requires a script。
and DBX status. Everything else should match ImageDiags 4.0.1.01 functionality except for known issues below. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
we do not collect the SDMCache folder for other collections unless the user selects it manually. VERSION 4.0.0.11 Release date 10/28/2021 Added: BIOS Vendor in [Computer] Section. This will report HP on HP Core BIOS systems， but to keep the payload small we will not collect them in the zip file. Most of the time our HP support teams require dumpfiles to do a more in depth analysis for bluescreens。
C:\program files (x86)\landesk\ldclient\sdmcache will be in the System Logs\IvantiSDMCache folder. Because the payload can be pretty large， and it was causing the whole section to be skipped. Now we will log the error and still execute the remaining section. Since Reliability Records relies on Powershell， DB， it should be reported correctly at the bottom of the [Docking Station Devices] section. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 5.0.0.33 Release date 03/02/2026 Added: In Progress icon on progress page， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.27 Release date 10/06/2025 Enhanced: [Display Panel Info] to include subsection [HP Edid Diag] which shows from the registry the EDID details for displays. Enhanced: [BIOS Configuration Utility] subsection [HP Bios Settings] to more accurately report the default BIOS settings. Added [HP Connect Logs] as follows: "C:\WINDOWS\system32\config\systemprofile\AppData\Local\HPConnectClient" and added %ProgramData%\HP\Endpoint\Logs as "HP Connect". Enhanced: [Display Panel Info] [HP Display] to report if a display is not detected. Enhanced: [Docking Station Devices] [HP Dock Details CMSL] to report if an HP dock is not detected. Fixed: Error where sometimes we were not collecting the CBS.log properly. Fixed: Removed MSInfo tool from silent run to avoid its popups. Everything else should match ImageDiags 4.0.1.03 functionality except for known issues below. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.46 Release date 07/05/2022 Enhanced: Techpulse reporting by running the Techpulse reporting tool HPReport if we detect Techpulse is on the device. Logs are saved in the Techpulse folder off the root of the zip. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， it was leaving a log file HP_DockAccessoryWMIProvider.log behind that was not being collected. We now collect that logfile in the zip and its no longer left behind where ImageDiags is run. Added No logs message in EventLogParser to be more obvious for the section [Unexpected Reboots] section. Without that change we sometimes got duplicate headers listed if there were no events captured in either log file. Enhanced the Bitlocker Registry settings collection in [Bitlocker Settings]. VERSION 4.0.0.26 Release date 12/16/2021 Changed Notes section is more prominent on the collection screen for users. Fixed Fan speeds reported correctly in Thermal logs. Fixed Edge Extension error in [Web Browser Information] VERSION 4.0.0.25 Release date 12/15/2021 Added "Notes" input section under Collection Type page to allow user input， and enhanced it to also pull the BIOS update logs from the EFI partition located in folder System Logs\MeasuredBoot_FVE. Fixed: HTML issue for Windows Device and Drivers observed in IDRViewer. Fixed: Problem with [Diskspd Disk Benchmarks] not running on ARM CPUs. Everything else should match ImageDiags 4.0.1.05 functionality except for known issues below. Known Issues: Need to change reference from WEX to WXP. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
and [Audio Device however。
notes， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.22 Release date 07/13/2025 Updated Powershell HPIA analyzer script to latest version. Added: SoundEvents to [Audio Devices] subsection [Audio / Sound Event Details] which reports what sound files are mapped to different sound events. Fixed: For underline issue in html file observed on a few devices. Everything else should match ImageDiags 4.0.0.97 functionality except for known issues below. Known Issues: We are aware that Group Policy Editor may not close out， and added CPU spec link for Qualcomm. Updated: Raddump version to the latest one. Updated: Added Language changes for NetSH so output should be in English. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， but the Fast and Light can be an easy way for frontline agents and customers to do a quick triage on a system and keep the payload smaller. While the Fast and Light collection normally runs in just a few minutes， and also a PCR register dump under [Security Info] under the subsection [PCR Values]. Added DeviceInstall Restrictions registry key in the docking report. Added Auto upload progress so user has a better idea of bytes being uploaded if they upload to an HPRC dropbox. VERSION 3.0.0.64 Release date 1/11/2021 Added [Camera HW IDs] section in Windows devices and drivers section. Enhanced shutdown logging to include one return code we were missing. VERSION 3.0.0.63 Release date 12/14/2020 Enhanced WLAN profile collection. Enhanced platform support. ， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.6 Release date 11/21/2025 Added: HP ImageAssistant 5.3.3. Added: PowerShell HPIA_Analyzer 3.0.0.9. Added: HP HTML EDID Reader Version 1.61. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， and DBX status. Enhanced: [Display Panel Info] [HP Display] to report if a display is not detected. Enhanced: [Docking Station Devices] [HP Dock Details CMSL] to report if an HP dock is not detected. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
B， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.32 Release date 02/18/2022 Added: For Fast and Light collection we will now analyze dump files if found on the machine， comments。
so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. If you find discrepancies around the BIOS default settings please let us know. VERSION 5.0.0.30 Release date 11/21/2025 Added: HP ImageAssistant 5.3.3. Added: PowerShell HPIA_Analyzer 3.0.0.9. Added: HP HTML EDID Reader Version 1.61. Added: Improved error handling and logging around some of the MS Powershell functions. Added: New function to check drive free space and required free space to run ImageDiags. Fixed: Reference to WEX changed to WXP. Everything else should match ImageDiags 4.0.1.06 functionality except for known issues below. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.54 Release date 12/13/2022 Updated: CMSL to version 1.6.8， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.50 Release date 09/30/2022 Added: HP ImageAssistant version 5.1.6. Added: [Details from SystemInfo] report in [Computer] section. Added: Memory report in [Memory Information] to show virtual memory. Added: Support to terminate tools that hang us up intermittently for extended periods of time. Enhanced: Fixes for hp.com to get better reports on more systems. Enhanced: HP Sure Start Logs. Known Issues: The HP.COM report does not work on a HP ZBook Studio 15.6 inch G8 Mobile Workstation PC which is under investigation. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， including updated dock firmware versions. Added: FVE Logs] Secure Boot and Bootloader Details to "Collect Logs". Added: support for collecting log files with a .off extension. Fixed: Missing application version in the Windows title bar. Fixed: An issue preventing CMSL installation on a clean install. Known Issues: Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， but they are in the collected registry sections as well. Enhanced: CVEChecker in Powershell Reports section. Added: Ability to run tests with the ONLY switch from command prompt for deploying something to check something like Disk or Power items easily by themselves without running the entire tool. Note: The ONLY can be before or after the test being run as shown below.Example: ImageDiags.exe NONE NOUI DISKONLYExample: ImageDiags.exe NONE NOUI ONLYPOWER Known Issues: The HP.COM report does not work on a HP ZBook Studio 15.6 inch G8 Mobile Workstation PC which is under investigation. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， and may hang the system on zip in some instances. If you observe this close the editor manually and it should complete succcessfully. VERSION 4.0.0.97 Release date 07/07/2025 Updated Powershell HPIA analyzer script to latest version. Added: SoundEvents to [Audio Devices] subsection [Audio / Sound Event Details] which reports what sound files are mapped to different sound events. Fixed: For underline issue in html file observed on a few devices. Fixed: For audio changes in sound that sometimes threw an exception. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.51 Release date 10/11/2022 Added: Detection logic for the following newer docks in the [Docking Station Devices] section. HP USB-C G5 Essential Dock， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.37 Release date 03/29/2022 Added: [Win32_NetworkAdapter] as a subsection to [Network Settings]. Added: [SoftwareLicensingService instance] as a subsection to [Security Info]. Fixed: Switch for MAX_MULTI_THREADS as this was not working as intended. This switch will allow you to limit the number of threads we run at once. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， as this was being skipped on this model. Added: Altiris client logs added to the recommended collection as follows:ProgramData\Symantec\Symantec Agent\logs reside in System Logs\Altiris folder in the zip.ProgramData\Symantec\Symantec Agent\Installlogs reside in System Logs\AltirisAgent folder in the zip. Fixed: Powershell path checking logic。
so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.45 Release date 07/01/2022 Added: Support for ARM64 CPUs. Added: The latest Speculation Control detection script version 1.0.16. Added: Enhanced SATA SMART reporting in [Storage Devices] in subsection [Disk Info with PowerShell]. Added: HP Techpulse log collection in folder System Logs\HP Techpulse. This change does not run the HPReport /Get command. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report. VERSION 4.0.0.36 Release date 03/21/2022 Added: Windows [User Profile Info] as a subsection to [Application Info]. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， DB， so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.01 Release date 08/25/2025 Updated: Raddump version to the latest one. Updated: Some additional automation fixes. Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
so the results you get from this should not be trusted. For commercial products please rely on the [HP Image Assistant] report or [Support from HP site] report. For consumer products please rely on the [Support from HP Site] report. VERSION 4.0.1.03 Release date 10/06/2025 Enhanced: [Display Panel Info] to include subsection [HP Edid Diag] which shows from the registry the EDID details for displays. Enhanced: [BIOS Configuration Utility] subsection [HP Bios Settings] to more accurately report the default BIOS settings. Added [HP Connect Logs] as follows: "C:\WINDOWS\system32\config\systemprofile\AppData\Local\HPConnectClient" and added %ProgramData%\HP\Endpoint\Logs as "HP Connect". Known Issues: The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com。
as some of our WMI calls were failing on machines in some rare instances due to PS path being incorrect. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.52 Release date 11/03/2022 Added: Two more methods in [Storage Devices] section to capture the storage device info and serial numbers for a storage device. One method is supported only on HP Core BIOS devices. The other method should work on any BIOS. Added: Docking support for HP Universal USB-C Multiport Hub. Added: Detection for HP USB-C to RJ45 Adapters Rev A， it should be reported correctly at the bottom of the [Docking Station Devices] section. FWCheckerTool does not check firmware properly on the HP Thunderbolt Dock G4 currently. The [HP Support Assistant] report in some instances is not reporting the latest deliverables on hp.com， so the results you get from this should not be trusted. For commercial products please rely on the HP Image Assistant report or Support from HP site report. For consumer products please rely on the Support from HP Site report. VERSION 4.0.0.48 Release date 08/23/2022 Enhanced: Support for HP.COM driver reporting in section [Support from HP Site]. Added: Support for Snapdragon X55 5G WWAN card. Logs are located in SystemLogs\Snapdragon_X55_5G folder. Added: Support for Intel 5G Solution 5000 WWAN card. Logs reside in the Network folder in the zip file. Known Issues: The HP SUDF interface in some instances is not reporting the latest deliverables on hp.com. This is in experimental mode right now， [Dynamic Audio Toast Popups]。